100% Money Back Guarantee*
We each have different expectations in life, and at Crestpoint we are not in the space of debating or disputing our products or services with our valued clients. We would much rather have a happy ‘dissatisfied customer’ that has received a full and complete refund than waste energy on someone who is clearly unhappy. Let’s face it, you cannot please 100% of the people 100% of the time, but we can provide peace of mind for your investment.
If we have in any way, mis-communicated what to expect, or what benefits you would receive from the course or workshop that you have selected, then please bring this to our attention immediately, so that we can improve our level of service to others.
We stand by our courses and practitioners that everything they do, has your best interests at heart, and we have searched for decades to bring you the very best in mental health and wellness programs that actually have a life long lasting and proven success.
The journey through our courses will challenge you to become a better person and for some, this may be a more difficult journey than they can manage at this stage in life, and that is ok. You will remember the tools you learned while in the program and we have made them simple enough for you to carry forward and apply whenever you feel ready to take the next step. Because of the nature of the courses and the delivery process, we cannot take back information that you have already learned. We can however, honour our integrity, and our promise to you.
Our programs and workshops contain the most valuable information you will learn as a human being. We have proven strategies and tools that can make a life-long change for the better, and using the simple steps we can show you how to apply these tools and strategies to any situation you may face. For this reason alone, we can offer a 100% Money Back Guarantee as we stand by what we know, and can show, works.
Crestpoint is your starting point to a happier life.
*Refunds on Services
Our 100% Money Back Guarantee on our Wellness programs are subject to a 48 hour cooling off period and any disputes regarding the content should be raised within that timeframe to be eligible for consideration of the dispute.
Our 100% Money Back Guarantee is subject to the following 2 conditions:
That you have applied all the tools and strategies that have been provided to you throughout the course, workshop, service or program
and you have received absolutely zero benefit, results or improvement to your situation
Whilst undertaking the course, program, service or workshop that you have not learned a single positive thing that can assist you
to improve your current situation or circumstances through which you originally needed support, guidance,
help or assistance with which brought you to make the original purchase from Crestpoint.
Crestpoint requires all written material to be returned in good order to be eligible for a full refund.
Refunds / Returns or Exchanges for Products Only:
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return on good purchased, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Crestpoint Wellbeing Centre: 1420 Logan Road Mount Gravatt, QLD 4122.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Crestpoint Wellbeing Centre: 1420 Logan Road Mount Gravatt, QLD 4122.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.